Frequently Asked Questions

Branch Operations

Where can I find my closest Regal Branch?

Regal has 30 Branches across South Africa, as well as an e-commerce platform. Please CLICK HERE to find the Branch closest to you. Alternatively, WhatsApp “Hi” to +27 81 475 5079 and choose Option 2 for a list of Branches.

What are Regal Branches’ operating times?

All Regal Branches are open from Monday to Friday, 07:30 to 17:00 and on Saturdays and most public holidays from 08:00 to 12:00. Regal Branches are closed on Sundays. Our e-commerce site, www.regalsecurity.co.za, is open 24 hours a day and we deliver anywhere in South Africa. Sign up or log in to your account to purchase any Regal-stocked product.

Where can I get information about products and pricing

CLICK HERE to sign up on the Regal Website. This will give you access to all our pricing, as well as our Marketing Communication, giving you the best insight into the world’s leading electronic security products.

Does Regal have a Returns and Repairs Policy?

Yes, Regal does have a Returns and Repairs Policy – when returning a product or requesting a repair, please take note of the following:
i.Proof of Purchase Required
No returns, exchanges, or refunds without the original invoice or proof of purchase.
ii.Condition and Timeframe
Goods must be in original condition and packaging, returned within 6 months of purchase. Handling fees apply if repackaging is needed.
iii.Testing and Warranty
Electronic goods will be tested before credit or exchange. Faulty goods within 6 months may be refunded, replaced, or repaired, subject to warranty terms.
iv. Exclusions and Limitations
Damage from misuse, incorrect installation, power surges, or unauthorised modifications is not covered. Repairs carry a 3-month parts warranty; uncollected repairs after 90 days may be resold.
CLICK HERE for our full Returns and Repairs Policy.

Does Regal offer Training?

Yes, the Regal Learning Centre equips Technicians, Installers, System Integrators and Sales consultants with the technical skills and knowledge they need to be a success in this field.
The Regal Training Centre provides both face-to-face and learn-at-your-own-pace courses covering a variety of topics, from a Basic Electronics course to courses on Access Control, Intrusion, Surveillance and Networking.
To find our more, or to enrol in a Regal Learning Centre course, CLICK HERE and follow the prompts.

Does Regal provide trade credit and what is the process?

Regal does offer trade credit; however, all standard credit terms, conditions and procedures will apply.
A formal credit application may be obtained from your Regal Branch Manager or Regal Account Manager. Alternatively, you can email your request to credit.applications@regalsecurity.co.za . Completed credit applications must be mailed to credit.applications@regalsecurity.co.za.
In order to assess the requested credit limit, Regal may request your latest financial statements or the latest 3 months management accounts. These can be sent directly to finance or our insurer. All financial information is treated with the utmost confidentiality.
Please note that a credit assessment can take between 5 to 7 working days. During this period, assistance with orders can still be provided where possible and at the discretion of Regal management.
Credit Limit Reviews
Credit limits are reviewed on an ongoing basis.
If a higher credit limit is required, a request can be sent to credit.applications@regalsecurity.co.za.

Will Regal match or beat any competitor’s price?

Regal will always aim to offer you the best price on security products. Take your quote or proforma invoice to your preferred Regal Branch so that we can compile a comparative quote.

Can Regal deliver stock to me?

Stock can be delivered by prior arrangement and free of charge within 24 business hours to locations within a 50km radius of Johannesburg. For areas outside of Johannesburg, additional costs and timelines may apply. Please CLICK HERE to find out more.
All stock purchased through Regal’s e-commerce division can be delivered anywhere in South Africa, subject to terms and conditions – CLICK HERE to read more.

Accounts

When can I expect feedback on a COD credit application?

Within 24-48 hours of receipt of required documentation by Regal.

When can I expect feedback on a credit application with terms?

Within 3-5 working days of receipt of required documentation by Regal.

How do I apply to increase my existing credit limit?

Request the new limit in a formal letter, on your company letterhead via credit.applications@regalsecurity.co.za

Human Resources

What career opportunities are available at Regal?

Visit our Careers page to view available opportunities

How do I apply for a career opportunity at Regal?

You can apply directly on our Careers page or send your CV to recruitment@regalsecurity.co.za

When will I receive feedback on my job application?

Our recruitment process aims to respond to all applicants. If, however you have not received feedback 14 days following your application, it should be regarded as unsuccessful.

Is Regal BBBEE certified?

Yes, you can download a copy of our certificate

Training

What type of online courses does Regal offer?

The Regal Learning Academy offers several courses aimed at upskilling our Customers and their staff. These courses start with a Basic Electronics Course, which can be followed up with courses in Fundamentals in Access Control, Intrusion, CCTV and Networking. CLICK HERE for more information

Does Regal's online training include a manual?

Yes, you will receive a link to download a digital training manual which includes utilities, documents & software. (Valid for 30 days, but you can order a printed copy of the manual)

Will I receive a certificate for attending Regal's online training?

On achievement of 70% or more for the online exam, you will receive a certificate of attendance.

Repairs

Why does Regal charge a handling fee for out of warranty units booked in for repair?

The R 100 excl. VAT charged covers costs related to the handling of units on rejected repairs quotes. Costs include transport, technician time, admin etc. If the repair quote is accepted, this R 100 excl. is deducted from the cost of repair.

Will Regal repair units not purchased from Regal?

Yes, provided we carry the model and brand of the unit to be repaired. Our out of warranty procedure will be follow.Please CLICK HERE for more information.

Can Regal reset passwords on Hikvision units?

Yes, with a labour charge allocated to your account.

When can I expect feedback on a repair being carried out by Regal?

For local repairs, within 3-5 working days from the date on which you book the unit in. If the repair is being done by a supplier, the ETAs will differ, depending on the supplier involved.

Does Regal repair Dahua units?

No, but we can faciliate the repair booking with Dahua.

How does Regal know if a unit is under warranty?

By tracking of the serial number. In cases where there is a discrepancy, you will be asked for proof of purchase.

If a unit is faulty, can it be swapped out for another?

Yes, if the unit is returned within 7 days of purchase a straight swop can be done under the standard "Dead on Arrival" terms and conditions.